Contact Us
Our Locations
Billing, Insurance & Financial Assistance
Billing and Insurance Questions
Customer Service:Â (866) 390-3610
Hours: Monday–Friday, 8 a.m. to 4 p.m. EST
Learn More About Insurance We Accept
Financial Assistance
We know it can be hard to handle your child’s health care finances. At 91´óÉñ Children's, our financial associates are highly trained and committed to providing as much assistance as possible.Â
Call:Â (844) 551-2065
- Press 3 for the Delaware Valley
- Press 4 for Jacksonville
- Press 5 for Orlando
- Press 6 for PensacolaÂ
Requesting Medical Records
To obtain medical records for services provided by 91´óÉñ or to receive copies of an X-ray, please print and complete the Authorization to Release Form. You can return the form by:
Fax: (302) 651-4480
Email: patientrecords@nemours.org
- The processing time for copies of records is 8-10 business days.
- For personal copies of records, a flat rate of $6.50 will be assessed (CD, email, fax or mail).
- Please call (866) 956-7299, press option #1, to check the status of your request.
Authorization to Release Form English | Spanish | Haitian Creole
91´óÉñ Headquarters
Patient & Visitor Feedback
91´óÉñ welcomes feedback — complaints and compliments — from our patients, families and visitors. Your comments help us deliver exceptional care. Our patient relations team is here during normal business hours to respond to your feedback.
Compliance
The purpose of the 91´óÉñ Compliance Office is to protect the mission of 91´óÉñ, our patients and families, and 91´óÉñ associates from wrongdoing and harm. In addition, we are here to answer any questions you may have about a law, regulation or 91´óÉñ policy.
General Information
Report a Concern
If you have observed conduct that appears to violate a 91´óÉñ policy or a legal or ethical standard, report the concern to the Compliance Helpline. It is managed by a third-party to protect confidentiality, and is available 24/7. You can choose to identify yourself or remain anonymous.
Compliance Helpline:Â (866) 636-4685